Shipping Policy
This page explains general delivery arrangements for purchases from qazvexa.com.
Delivery destinations and charges
Available shipping destinations and delivery charges depend on the items in your order and the delivery address. Review the shipping options and total charges presented before completing your purchase.
If no shipping option is available for your address, contact us before placing an order.
Processing and delivery estimates
Order preparation and carrier transit are separate stages. Refer to the processing and delivery information provided for your order. Delivery estimates may be affected by the destination, carrier capacity, holidays, customs procedures, or other circumstances.
If you need an item by a specific date, contact us before ordering to discuss the available information.
Delivery address
Please provide a complete and accurate address, including apartment or unit details where needed. Contact us promptly if you notice an error. Address changes may not be possible once a parcel has been dispatched.
Tracking
If tracking is available for your shipment, the tracking details will be included in your dispatch information. Carrier systems may take time to display the first scan.
Multiple parcels
An order may arrive in separate parcels. Check your dispatch information to confirm whether more than one shipment is expected.
Delivery issues
If a parcel is delayed, missing, or arrives damaged, contact us with your order number and relevant details. For visible damage, retain the packaging and provide photographs to help us review the issue.
International charges
Where applicable, import duties, taxes, or customs fees depend on the destination and shipping arrangement. Contact us before purchasing if the treatment of these charges is unclear.
Shipping assistance: service@qazvexa.com
Phone: 00852-8607534
Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.