FAQ

QAZVEXA™ · HELPFUL ANSWERS

Frequently Asked Questions

Find answers to common questions about our home collection and your order.

What does qazvexa™ offer?

Our collection includes cozy textiles, warm lighting, and everyday home accents, such as throws, pillows, quilts, lamps, vases, trays, candle holders, and storage baskets.

How do I confirm the size and included items?

Review the product description and your selected option. If any detail is unclear, email us with the product name or page link before ordering. Styling accessories are included only when expressly listed.

What should I check before buying a lamp?

Confirm the dimensions, electrical specifications, plug or power supply, bulb requirements, mounting method, and included accessories for the selected product.

Where do you ship?

Available shipping destinations depend on the product and delivery address. Check the options presented before completing your purchase, or contact us if your destination is not available.

How much does shipping cost?

Review the shipping charge shown for your order before payment. Charges can vary by destination, product, and shipping option.

When will my order arrive?

Refer to the processing and delivery information provided for your order. If you need delivery by a particular date, contact us before purchasing.

How can I track my shipment?

If tracking is available, the details will be provided with your dispatch information. The first carrier update may take time to appear.

Can I change or cancel an order?

Contact us as soon as possible with your order number. Changes depend on the order's current processing and dispatch status.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number, a description, and clear photographs. Keep the item and packaging while we review the issue and explain the next steps.

How do I request a return?

Email service@qazvexa.com before sending the item. We will review the request and provide the applicable instructions and confirmed return address.

How should I clean or care for my product?

Follow the care label or instructions supplied with the item. Requirements vary between textiles, lighting, woven accessories, and decorative pieces.

Which payment methods can I use?

The methods available for your order are displayed at checkout. Availability may vary by location, currency, and payment provider.

Still have a question?

Email: service@qazvexa.com
Phone: 00852-8607534
Contact person: Zheng Jianwei
Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8). Closed on weekends and public holidays.

Operated by Shenzhen Ruitong Shengda Technology Co.,Ltd.