QAZVEXA™ · ORDER SUPPORT

Returns & Refunds

If you have a concern about your purchase, contact us with your order details so we can review the issue and explain the available next steps.

Requesting a return

Email service@qazvexa.com with your order number, the item you wish to return, and the reason for your request. Include photographs when the request concerns damage, a defect, or an incorrect item.

Contact us before sending a return. We will provide the applicable instructions and confirm the return destination. Do not send items to the business address without authorization.

Item condition

For a change-of-mind request, keep the item unused and retain its packaging, labels, and included accessories while the request is reviewed. Different requirements may apply to damaged, defective, or incorrectly supplied goods under applicable law.

Damaged or incorrect items

Inspect your delivery and report any problem promptly. Retain the item and packaging while we review the details. The appropriate resolution will depend on the issue and your applicable consumer rights.

Return shipping

Responsibility for return shipping depends on the reason for the return and applicable law. We will explain the arrangement before you send the item. Keep proof of dispatch and any tracking details.

Refunds

If a refund is approved, we will confirm the amount and the processing details. Refunds are normally issued to the original payment method where supported. The time needed for funds to appear depends on the payment provider and financial institution.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes may not be possible after processing or dispatch has progressed.

Your consumer rights

This page does not limit rights or remedies that apply under mandatory consumer law.